How We Help You Excel

CIDVER Service Catalog

CIDVER Transformation Operations

Not all projects and contracts require just Transformation, Operations, and/or Analytical Services - so feel free to pick and choose from their side of our catalog aisle. If you prefer, we also stand ready to hear your challenge and will help you figure out what services will best meet your requirements.

Transformation Services

Shine a light in the dark, challenging areas… we’ll help you find untapped opportunities for change and then create a plan to achieve the vision!

Agile Improvement

  • Organizational realignment and new mission direction
  • Adaptable business process engineering/reengineering
  • New operational model roadmaps
  • New service model implementation into operational environments
  • New business/process model development
  • Organizational change management (people, processes, organization, governance)
  • Transition plans, pilot testing, and implementation
  • Consensus-based decision support
  • Root cause analysis
  • Program and project turn-around and remediation
  • Business continuity planning and disaster recovery
  • Business process transformation

Strategic Consulting

  • Strategic and tactical planning
  • Dashboards and executive communications
  • Knowledge management
  • Performance management and benchmarking
  • Executive and Senior Leader coaching
  • Requirements analysis
  • Needs assessments
  • Gap analysis
  • Alternative analysis
  • Performance review and action planning

Stakeholder Engagement

  • National event planning and support
  • Exhibit planning and management
  • Executive, Congressional, and Oversight Agencies reporting
  • Consensus-building across government organizational cultures
  • Building stronger teams, committed to vision
  • Experience running large to smaller, very specialized facilitation sessions
  • Surveys to variety of audiences (e.g., 5000 HR professionals)
  • Individual and Team Work Styles – Maximizing Your Human Capital Resources
  • Facilitated workshops, including access to international certified facilitator
  • Leadership training series
  • End-user training

Mission Operations

You can’t manage what you don’t measure… so we deliver within controlled environments to ensure success (even happy to help you create the necessary metrics for continual improvement!)

Customer Service & Records Processing

  • Service Center / Help Desk
  • FOIA research and reporting
  • Service management (e.g., change and configuration, release, governance)
  • Human Resource (HR) system updates (e.g., personnel profile, classification, benefits)
  • Financial administration (e.g., micro-purchases tracking, logistic audits, scholarship – transcript updates, payment status, etc.; internship – enrollees, preceptor assignments, etc.)
  • Full life-cycle acquisitions services
  • Administrative support (e.g., action tracker, issue log, correspondence responses)
  • Enterprise content management

Independent Verification

  • Benchmarking review
  • Policy, regulation, and guidance development assistance
  • Impact analysis due to legislative and judicial changes
  • Market Research
  • Acquisition strategy and source selection
  • Remedy planning for failed contracts
  • Assessment of services and products
  • Review of IT specifications
  • Solution trade-off analysis
  • Performance monitoring
  • Communications for senior executives, external constituents and others
  • Program and project support, including advisory and conflict of interest firewalls
  • Meeting support, especially in confidential situations due to OCI concerns

Workforce Improvements and Collaboration

  • Satisfaction survey design and implementation
  • Engagement sessions
  • Collaboration tools
  • User role views within collaboration tools
  • Streamlining of data collection
  • Authoritative data identification
  • Data standards
  • Recommendations for change and action

Data Analytics

Usable data in the right formats for decision making and different audiences (e.g., Department leadership, program directors, external constituents).

Data Collection

  • Survey lifecycle services
  • Research
  • Web Scraping
  • Emails
  • Communications

Data Infrastructure

  • Agnostic integrations
  • Data pipelines
  • Workflow automation
  • Large datasets
  • RDBMS systems
  • Analytical tools
  • Survey platforms

Investigation and Insights

  • Machine Learning methods
  • Natural Language processing
  • Hypothesis testing
  • Integration of data sets
  • Exploratory analysis
  • Geospatial encoding
  • Time series modeling

Visualization and Decision-making

  • Data-driven dashboards
  • Interactive maps and charts
  • Statistical reports
  • Continuous data monitoring
  • Specialized data compilation
  • Executive, Congressional, and Oversight Agencies reporting